At Diamond Door Logistics Limited (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, contact our team, or engage our logistics services.
By accessing our website or using our services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, and physical address.
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Shipping Information: Delivery addresses, cargo details, tracking preferences, and customs documents.
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Payment Information: Where applicable, payment methods used, transaction history, and billing details.
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Website Usage Data: IP address, browser type, operating system, pages visited, time spent on our site, and referring website.
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Communication History: Records of your communications with us, including emails and messages sent via our website or social media platforms.
2. How We Use Your Information
We use the information we collect to:
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Provide, manage, and improve our logistics services (air, sea, road, door-to-door, and consolidation)
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Process orders, manage shipments, and provide delivery updates
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Respond to inquiries and customer support requests
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Send service updates, quotations, and promotional offers (only where consent is given)
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Improve our website’s user experience and ensure security
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Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
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Service Providers & Partners: Such as customs agents, airline or shipping carriers, and transport partners, solely to fulfill logistics services.
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Regulatory Authorities: Where legally required for customs, safety, or legal compliance.
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Technology Providers: That support our website hosting, communication tools, or payment systems, under strict confidentiality agreements.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry best practices to safeguard your data.
5. Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Ask for corrections or updates to your personal information
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Request the deletion of your personal data, where applicable
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Withdraw consent for marketing communications
To exercise any of these rights, please contact us at info@ddlogistics.co.ke or call us on +254 728 203 994.
6. Cookies and Tracking Technologies
We may use cookies or similar tracking tools to enhance your browsing experience. These help us understand user behavior on our website and improve our services.
You can adjust your browser settings to disable cookies, but this may affect your experience on our website.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically. The “Effective Date” at the top will indicate when the latest version was posted.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, feel free to reach out:
📧 Email: info@ddlogistics.co.ke
📞 Phone: +254 728 203 994
📍 Head Office: 1st Floor, Room 101, SMK Business Center, Enterprise Road, Nairobi